Please click the logo above to visit our sister site
Wst Chester Hot Glass & Furniture and see our Kilnformed Glass
incorporated into beautiful hand-made hardwood furniture. Call for more details.
Kilnformed Glass
for Art and Architecture
West Chester, Pennsylvania USA
Local/PA: 610-474-0117
Toll Free: 888-241-7694
WEB SITE: All web Functions and File Security are administered by GODADDY.COM, our secure server.
PAYMENTS: All payment choices and transactions are adminstered through PAYPAL. Unless you choose the "cash pick-up" option, when you hit Checkout on our site, you are directed to their secure servers for payment choices and relevant personal information. WE SEE NONE OF THIS INFORMATION. You do not have to be a PayPal account holder to use the site, though it is one of the oldest and most trusted names in e-commerce.
SHOPPING CART: Ordering and shipping arrangements are handled through e-Cart and their secure servers. Through their cart system, you will review orders, arrange shipping, AND, earn Buyer's Reward Points and Coupons to reward return buyers for their continued patronage.
SHIPPING POLICIES:
You choose your method of shipping based on the choices provided. If you prefer a method not offered, email us to see if we can accomodate you and make the proper arrangemernts. As for specific shipping policies, in this respect we are a pass through link for the policies of the shipping company you choose. That is, if you choose UPS to ship your order, we adhere to UPS's policies and procedures. Though we are aware of your shipment's progress and status on our end, the customer should consult the relevant shipper's website for specific information and tracking, using the confirmation number we send to you in your order confirmation email. Insurance through the shipping companies' sites are also available.
Glass items are delicate and, in our case, often very heavy, especially in the case of multiple orders. Consequently, we try to package all items properly for shipment, and must often add a small charge for packaging most orders. We are responsible for any damage to our products from the time your order is confirmed caused in the preparation for shipment and packing process (a rarity). Our liability for damage ends at the time your chosen shipping company takes possession of the package.
If unexpected and spontaneous cracking of any item occurs, not due to misuse or accidental damage, this could be the result of improper annealing causing built in stress in the glass. This is a very specific and identifiable type of damage that can occur long after a piece of glass comes out of the kiln. Though mostly seen in the first day or two, in can happen months later, rarely, in very thick pieces, years later. We take great pains and many long hours to ensure each piece is properly annealed and safe for the customer; it should last forever. We have never had a piece display this problem. However, should this occur within the first year of purcase, we will replace it free of charge.
Shipping Policy & Purchasing Info
